The short answer
You can support a relative’s home from a distance by arranging virtual sessions they attend by video, staying in regular contact, and joining sessions if they want you there. Plan in-person visits around specific goals, and keep a local contact for safety checks.
Why virtual support works at a distance
- Your relative stays in control, with no stranger in the house
- Short weekly sessions are easier to keep up than a long visit
- You can join a session by video if they agree
- You can arrange and pay for support from anywhere in Australia
Making visits count
- Agree on one goal for the visit before you arrive
- Focus on safety first: exits, stairs, heaters and the stove
- Avoid a big clean-out that undoes trust
- Leave a simple routine in place for when you go
Keeping an eye on safety
Ask a trusted neighbour or local friend to check in regularly. Make sure smoke alarms work, and that the person’s GP knows about any concerns. If you can’t reach your relative and are worried about their safety, contact local police for a welfare check.
Common questions
Can I join my parent’s virtual session?
Yes, if they want you there. Some people prefer to work alone, and that is fine too.
This guide offers general information, not medical, legal or mental health advice. If anyone is in immediate danger, call 000. For crisis support, call Lifeline on 13 11 14.