Online hoarding support in Sydney and New South Wales
Online sessions by video for people in Sydney, Newcastle, the Central Coast, Wollongong and right across regional NSW. No waiting for a local service to have capacity, and no stranger in the house.
How sessions work in NSW
Sessions are online by video, so they work anywhere in Sydney, Newcastle, the Central Coast, Wollongong and regional NSW. You sort one zone at a time while we guide, help with stuck decisions and keep the session moving. Family can join from anywhere if you want them there.
Time zone. NSW is on Australian Eastern Time (AEST, with daylight saving from October to April). Session times are the same as Sydney time.
In-home visits aren’t available in New South Wales yet.
Hoarding and squalor in New South Wales
In NSW, hoarding and squalor complaints usually go to the local council’s environmental health team. The NSW Office of Local Government has published hoarding and squalor training resources for council staff, covering the roles of councils, tenancy, mental health and other services.
Catholic Healthcare runs hoarding and squalor services in NSW, including an online Buried in Treasures group for eligible older people. Funded hoarding and squalor help for people over 65 is generally arranged through My Aged Care.
If you rent in New South Wales
Clutter can put a tenancy at risk. Get advice early, and keep a record of the steps you’re taking. Steady, visible progress often helps.
- Renting regulator
- NSW Fair Trading (including the NSW Rental Commissioner)
- Disputes
- NSW Civil and Administrative Tribunal (NCAT)
- Free tenant advice
- Tenants’ Advice Line (Tenants’ Union of NSW)1800 251 101Mondays 10am–1pm and Thursdays 2–5pm. At other times, contact your local Tenants Advice and Advocacy Service.
Common questions in New South Wales
Do you have a team in Sydney?
Our sessions are online by video, so we work with people anywhere in NSW. In-home visits aren’t available in NSW yet.
My NSW tenancy is at risk because of clutter. What should I do?
Get tenancy advice early from the Tenants’ Advice Line or your local Tenants Advice and Advocacy Service. Practical support to make the home safe can run alongside that, and showing steady progress often helps.
How does online hoarding support work in New South Wales?
Start with a free 30-minute discovery call by video. We recommend a plan, then weekly 60-minute sessions by video where you sort one zone at a time while we guide. It works anywhere in New South Wales with a phone and internet.
Service details were checked against official and provider websites in October 2026 and can change. Contact the service directly to confirm hours and eligibility.