The short answer
Document what you see at routine inspections, raise concerns privately and respectfully with the tenant, and focus on specific safety and property issues such as blocked exits, fire risk, pests or damage. Give clear, reasonable timeframes, and point the tenant to practical support. Tenancy rules vary by state, so check your state’s residential tenancy authority before formal action.
At the inspection
- Note specific issues: blocked exits, items near heaters, pests, damage, smoke alarm access
- Take photos only as your state’s rules allow, and avoid photographing personal belongings unnecessarily
- Use neutral language in your report
- Rate the home against the Levels I–V scale to communicate severity consistently
Talking to the tenant
Speak privately and calmly. Focus on safety and the property’s condition, not on the person’s belongings or character. Many tenants feel deeply ashamed, and a respectful approach makes it more likely they will work with you.
- Name the specific issues that need fixing
- Agree on realistic timeframes, broken into steps
- Offer information about practical support services
- Follow up in writing
Why eviction often isn’t the best outcome
Ending a tenancy can be slow and costly, and the property may still need significant work. Where a tenant is willing, a supported plan to make the home safe and compliant is often faster and cheaper for everyone.
How support works
The tenant needs to agree to support. We work with the tenant directly through virtual sessions, and in-home visits where we cover the area. With the tenant’s permission, we can share progress updates so you can see the plan is on track.
Common questions
Can a landlord pay for a tenant’s decluttering support?
Yes, as long as the tenant agrees to the support. The tenant decides what happens with their belongings.
Do you deal with squalor in rentals?
Biohazard cleaning and pest control are separate trades. We provide practical and emotional support to the tenant while that work is done and afterwards.
This guide offers general information, not medical, legal or mental health advice. If anyone is in immediate danger, call 000. For crisis support, call Lifeline on 13 11 14.